Here is a clear, parent-friendly Exchange and Return Policy designed for Feel Soft. Since kids grow fast and fit can sometimes be tricky, this policy is structured to be reassuring and straightforward for customers.
Effective Date: September 15, 2026
At Feel Soft, we want every pair of shoes to bring comfort and smiles to your little one. We know that shopping online for children's footwear can sometimes lead to size or fit challenges. That is why we have made our exchange and return process as simple and stress-free as possible!
To be eligible for a return or exchange, your items must meet the following conditions:
Timeframe: Requests must be initiated within 30 days of receiving your order.
Condition: Items must be unworn, unwashed, and in their original, undamaged product packaging (including shoe boxes and tags).
Proof of Purchase: A valid order number, receipt, or confirmation email is required.
Got the wrong size or need a different color? We’ve got you covered:
Step 1: Contact our support team with your order number and the reason for your exchange or return.
Step 2: Once approved, we will provide you with shipping instructions and a return shipping address.
Step 3: Pack the shoes securely in their original box and send them back to us.
If you need a different size or style, let us know when you contact us.
We will reserve the new item for you (subject to stock availability) so it ships out as soon as your returned package is received and inspected.
Once your return is received and inspected, we will notify you via email.
If approved, your refund will be processed to your original method of payment within 5 to 7 business days.
Note: Original shipping charges are non-refundable unless the item arrived damaged or incorrect due to an error on our part.
For hygiene and safety reasons, we cannot accept returns or exchanges on:
Items marked as Final Sale or clearance.
Shoes that show clear signs of outdoor wear, scuffs, or damage.
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