Here is a dedicated Return Policy for Feel Soft, focusing specifically on returns and refunds while keeping things clear and reassuring for parents.
Effective Date: September 15, 2026
At Feel Soft, we want you and your little one to love every step they take. If a pair of shoes isn't quite right, we are here to make the return process simple and hassle-free.
You may initiate a return for a refund within 30 days of receiving your order.
To qualify for a refund, returned shoes must meet the following criteria:
Unworn & Brand New: Shoes must show no signs of outdoor wear, scuffs, or dirt on the soles.
Original Packaging: Items must be returned in their original, undamaged shoe box, complete with all original tags attached.
Inspection: Once we receive and inspect your returned package, we will send you an email confirmation.
Payout: If approved, your refund will be processed back to your original method of payment within 5 to 7 business days.
Shipping Fees: Original shipping charges are non-refundable. Unless the item arrived damaged or incorrect due to our error, customers are responsible for return shipping costs.
Items marked as Final Sale or clearance cannot be returned or refunded for hygiene and safety reasons.
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